Trust Center
What You Can Verify Before You Order
One page for the documents, numbers and inspection routes that brand owners, retailers and their auditors ask us for — plus an explicit list of the claims we do not make.
Document Pack
Documents We Release
What we hand over, and at which point in the project each item becomes available — no waiting until after the deposit.
Certificate of Analysis (COA)
Ingredient identity, assay, microbiological results and heavy metals against the specification you approved. One per batch, released with every shipment.
Specification sheet
Actives and dose, fill weight, capsule or tablet dimensions, packaging format and shelf-life basis. Issued before the production slot is booked.
Stability data
Accelerated and real-time studies supporting the shelf life printed on your label, including potency loss and microbial integrity over time.
Batch record summary
Process steps, in-process checks, deviations and the release decision for your specific batch — in the format an auditor usually asks for.
Raw material documentation
Supplier qualification file, specification and incoming COA for each ingredient lot used in your order.
Allergen & source statement
Full ingredient source declaration, including animal-derived sources and declarable allergens, so your label statement is correct in each market.
Third-party laboratory reports
Independent testing commissioned on your behalf, from a laboratory you nominate, where your market or retailer requires it.
Label compliance review
Market-specific panel, claim and warning review, signed off before artwork is released to print.
Import paperwork
FDA Prior Notice filings for US-bound shipments plus the commercial and shipping documents your broker or 3PL asks for.
Audit pack (under NDA)
Certificate set with holding entity, scope and current validity dates, surveillance audit reports and a system document index.
Verification
Three Ways To Check Us
Trust is verifiable, so here is how you verify rather than believe.
Check the numbers at the source
We give you the registration and certificate numbers that apply to your order so you, or your auditor, can verify them directly with the issuing body — rather than trusting a badge on a website.
Audit us on site or by video
Brand owners and third-party auditors are welcome at the Guangzhou plant by appointment. If travel is not practical we run a live video walkthrough of the lines, stores and laboratory that will handle your order.
Re-test retained samples
Retained samples are kept for the shelf life of the product, so any batch can be re-tested later by a laboratory of your choosing.
We report certificate status in the document pack rather than on this page. The set that applies to your order — holding entity, scope, audit site and current validity dates — is released under NDA, and if a certificate is pending renewal when you enquire we tell you before you commit to anything. One point of vocabulary matters here: FDA facility registration applies to a facility, not to a product. The FDA does not register, approve or certify individual dietary supplement products, formulas or labels, and no supplier can claim otherwise on your behalf.
Stated Plainly
Claims We Do Not Make
Most of what goes wrong in supplement sourcing is a claim nobody should have made. These are the lines we hold.
- We do not describe our products as FDA approved, FDA certified or FDA registered products.
- We do not claim a 100% pass rate, zero defects or a recall-free record.
- We do not publish customer names, logos or case studies without written permission from that customer.
- We do not display a certification on this site that we cannot produce a current certificate for.
- We do not quote analytical results for a formula we have not manufactured.
Quality Events
What Happens If A Batch Fails
A failed batch is not the reputational risk — an unexplained one is. This is the sequence we follow every time.
Contain
The affected material is quarantined and cannot move into finished goods or into your order.
Investigate
A documented root-cause investigation covering material, process, equipment, test method and personnel.
Correct
Corrective and preventive actions, each with an owner and a due date.
Verify
Re-testing against a defined acceptance criterion to confirm the correction worked.
Communicate
The affected batch, scope and resolution are confirmed to you in writing, and a CAPA summary is released on request.
Where a market regulator publishes an inspection or sampling finding that names our facility, we state the finding, the corrective action taken and the re-test result on this page rather than leaving it unexplained. This is a standing commitment, not a statement about any particular batch.
Questions
Trust Center FAQ
Can I see certificates and audit reports before placing an order?
Yes. Tell your account manager which markets you sell into; we release the certificate set, surveillance audit reports and a COA template relevant to those markets under NDA, before any deposit is discussed.
Do you accept unannounced audits?
We host brand-owner and third-party audits by appointment, on site or by live video. We do not offer unannounced audits, so plan the visit with your account manager and we will have the right people and records available.
How long do you keep batch records and samples?
Retained samples and batch records are kept for the shelf life of the product. Label, artwork and specification records are kept for as long as we supply that product.
What if my market needs a certification we do not hold?
Tell us at quoting stage. Where a finished-product certification is required — organic, kosher, halal or a retailer-specific scheme — we work with the relevant certification body and support the audit on your formula rather than offering a blanket certificate that would not cover your product.
Who do I contact for the audit pack?
Email qishengnan523@gmail.com or message us on WhatsApp with your company name, the markets you sell into and the certificate types your retailer or importer has asked for.